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Home Customer service in online casinos - survey

Survey and rating on customer service in online casinos

Customer service in online casinos Customer service in online casinos is an important and central issue when it comes to online gaming. This survey will also help you orientate yourself towards online casinos with good customer service. The reviews give you a little insight into the structure of a company and the work of customer service representatives in dealing with us customers.

The survey is not 100% representative but it shows the transparency of a company in dealing with customers. Every customer has their own experience and that's a good thing. These ratings are just a guide to what is important to us as customers and what we expect from a good online casino.

On the forum page there is a short poll based on the overall result for each individual group or individual casino. Top, Good, Average or Poor. You can also leave appropriate comments about the groups or casinos there.

We would like to ask you not only to rate the short survey in the forum, but also this, somewhat more detailed version. What exactly is wrong with customer service in online casinos? Only then can an overall result be derived from the many different evaluations and experiences.

Which online casinos have good or bad customer service?

Customer service online casinos Unfortunately, there is not always transparent and good customer service in online casinos. We have only listed some of the casino groups or individual casinos in which we are active ourselves. Do your part and rate the listed groups and online casinos. Other groups and casinos may be added over time.

Positive and negative experiences are extremely important to judge customer service. The experience you have already gained will help you to assess the service. The listed groups are just a hint under which the online casinos are exaggerated. Below that are the respective casinos that it is actually about.

Multiple answers are possible!

online casinos	Betspin, Guts, Kaboo, Rizk, Superlenny, Thrills
Gaming Innovation Group	Responsiveness good bad Show result Loading ...	friendliness Friendly Unfriendly Show result Loading ...	Expertise has a clue No idea Show result Loading ...	helpfulness Helpful Not helpful Show result Loading ...	Waiting times Short waiting time Long wait Show result Loading ...	KD language German No German Show result Loading ...

Overall impression gaming innovation group

Best
good
Mediocre
bad

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To the poll in the forum

online casinos	Casino Cruise, Genesis, Spinit, Sloty Casino, Vegas Hero
Genesis Global Ltd.	Responsiveness good bad Show result Loading ...	friendliness Friendly Unfriendly Show result Loading ...	Expertise has a clue No idea Show result Loading ...	helpfulness Helpful Not helpful Show result Loading ...	Waiting times Short waiting time Long wait Show result Loading ...	KD language German No German Show result Loading ...

Overall impression of Genesis Global Ltd. group

Best
good
Mediocre
bad

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To the poll in the forum

online casinos	Alf, BoaBoa, Buran, Cadoola, Casinia, Malina, YoYo
Tranello Casino Group	Responsiveness good bad Show result Loading ...	friendliness Friendly Unfriendly Show result Loading ...	Expertise has a clue No idea Show result Loading ...	helpfulness Helpful Not helpful Show result Loading ...	Waiting times Short waiting time Long wait Show result Loading ...	KD language German No German Show result Loading ...

Overall impression of Tranello Casino Group

Best
good
Mediocre
bad

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To the poll in the forum

online casinos	32Red Casino, Bingo.com, iGame Casino, Maria Casino, Unibet
Kindred group	Responsiveness good bad Show result Loading ...	friendliness Friendly Unfriendly Show result Loading ...	Expertise has a clue No idea Show result Loading ...	helpfulness Helpful Not helpful Show result Loading ...	Waiting times Short waiting time Long wait Show result Loading ...	KD language German No German Show result Loading ...

Overall impression Kindred group

Best
good
Mediocre
bad

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To the poll in the forum

online casinos	LVBet.com, Energy Casino
Fairload Limited	Responsiveness good bad Show result Loading ...	friendliness Friendly Unfriendly Show result Loading ...	Expertise has a clue No idea Show result Loading ...	helpfulness Helpful Not helpful Show result Loading ...	Waiting times Short waiting time Long wait Show result Loading ...	KD language German No German Show result Loading ...

Overall impression Fairload

Best
good
Mediocre
bad

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To the poll in the forum

online casinos	Villento, Player's Palace, Cosmo, Nostalgia, Rich Reels, Grand Mondial, Phoenician, Challenge, Golden Reef, Music Hall, Aztec Riches, Vegas Coutry, Luxury, Grand Hotel, Captain Cooks, Zodiac, Casino Action, etc.
Casino Rewards Group	Responsiveness good bad Show result Loading ...	friendliness Friendly Unfriendly Show result Loading ...	Expertise has a clue No idea Show result Loading ...	helpfulness Helpful Not helpful Show result Loading ...	Waiting times Short waiting time Long wait Show result Loading ...	KD language German No German Show result Loading ...

Overall Impression of Casino Rewards

Best
good
Mediocre
bad

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To the poll in the forum

online casinos	Omni Casino, Fly Casino
Peak Interactive NV	Responsiveness good bad Show result Loading ...	friendliness Friendly Unfriendly Show result Loading ...	Expertise has a clue No idea Show result Loading ...	helpfulness Helpful Not helpful Show result Loading ...	Waiting times Short waiting time Long wait Show result Loading ...	KD language German No German Show result Loading ...

Overall impression of Peak Interactive

Best
good
Mediocre
bad

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To the poll in the forum

online casinos	Quasar Gaming, OVO Casino
Quasar Limited	Responsiveness good bad Show result Loading ...	friendliness Friendly Unfriendly Show result Loading ...	Expertise has a clue No idea Show result Loading ...	helpfulness Helpful Not helpful Show result Loading ...	Waiting times Short waiting time Long wait Show result Loading ...	KD language German No German Show result Loading ...

Overall impression Quasar Limited

Best
good
Mediocre
bad

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To the poll in the forum

online casinos	MegaCasino, Simba Games
Prime Gaming Group	Responsiveness good bad Show result Loading ...	friendliness Friendly Unfriendly Show result Loading ...	Expertise has a clue No idea Show result Loading ...	helpfulness Helpful Not helpful Show result Loading ...	Waiting times Short waiting time Long wait Show result Loading ...	KD language German No German Show result Loading ...

Overall impression PrimeGaming

Best
good
Mediocre
bad

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To the poll in the forum

online casinos	Casino Luck, Next Casino, Wild Slots Casino
Minotaur Ltd.	Responsiveness good bad Show result Loading ...	friendliness Friendly Unfriendly Show result Loading ...	Expertise has a clue No idea Show result Loading ...	helpfulness Helpful Not helpful Show result Loading ...	Waiting times Short waiting time Long wait Show result Loading ...	KD language German No German Show result Loading ...

Overall impression Minotauro Media

Best
good
Mediocre
bad

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To the poll in the forum

online casinos

Cherry Casino, ComeOn, Mobilbet, Sunmaker, Sunnyplayer

ComeOn Connect Group

Play cherry ltd

Responsiveness

good
bad

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friendliness

Friendly
Unfriendly

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Expertise

has a clue
No idea

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helpfulness

Very helpful
Not helpful

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Waiting times

Short waiting time
Long wait

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KD language

German
No German

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Overall impression of ComeOn Connect

Best
good
Mediocre
bad

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To the poll in the forum

online casinos

bwin, betboo, Casino Club, Casino Las Vegas, Casino King, Club Dice, Coral, Foxy Casino, Gala, Chrystalbet, gamebookers, party poker, Party Casino, SCasino, Sportingbet, Ladbrokes

GVC Holdings PLC

Electra Works Limited

Responsiveness

good
bad

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friendliness

Friendly
Unfriendly

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Expertise

has a clue
No idea

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helpfulness

Helpful
Not helpful

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Waiting times

Short waiting time
Long wait

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KD language

German
No German

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Overall impression of GVC Holdings

Best
good
Mediocre
bad

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To the poll in the forum

online casinos	24Bettle, b-Bets, Big5 Casino, Casino Sieger, Rembrandt Casino
Condor Gaming Group	Responsiveness good bad Show result Loading ...	friendliness Friendly Unfriendly Show result Loading ...	Expertise has a clue No idea Show result Loading ...	helpfulness Helpful Not helpful Show result Loading ...	Waiting times Short waiting time Long wait Show result Loading ...	KD language German No German Show result Loading ...

Overall impression of Condor Gaming

Best
good
Mediocre
bad

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To the poll in the forum

online casinos	mybet.com
Personal Exchange International Ltd.	Responsiveness good bad Show result Loading ...	friendliness Friendly Unfriendly Show result Loading ...	Expertise has a clue No idea Show result Loading ...	helpfulness Helpful Not helpful Show result Loading ...	Waiting times Short waiting time Long wait Show result Loading ...	KD language German No German Show result Loading ...

Overall impression of mybet.com

Best
good
Mediocre
bad

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To the poll in the forum

online casinos	Golden euro casino
Continental Ventures Ltd.	Responsiveness good bad Show result Loading ...	friendliness Friendly Unfriendly Show result Loading ...	Expertise has a clue No idea Show result Loading ...	helpfulness Helpful Not helpful Show result Loading ...	Waiting times Short waiting time Long wait Show result Loading ...	KD language German No German Show result Loading ...

Overall impression of Golden Euro Casino

Best
good
Mediocre
bad

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To the poll in the forum

online casinos	Intertops Casino, Sportsbook and Poker
thinkquick ltd	Responsiveness good bad Show result Loading ...	friendliness Friendly Unfriendly Show result Loading ...	Expertise has a clue No idea Show result Loading ...	helpfulness Helpful Not helpful Show result Loading ...	Waiting times Short waiting time Long wait Show result Loading ...	KD language German No German Show result Loading ...

Overall impression of Intertops

Best
good
Mediocre
bad

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To the poll in the forum

online casinos	TwinCasino
oring ltd	Responsiveness good bad Show result Loading ...	friendliness Friendly Unfriendly Show result Loading ...	Expertise has a clue No idea Show result Loading ...	helpfulness Helpful Not helpful Show result Loading ...	Waiting times Short waiting time Long wait Show result Loading ...	KD language German No German Show result Loading ...

Overall impression of Twin Casino

Best
good
Mediocre
bad

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To the poll in the forum

online casinos	Vikings Casino
Cyberplay Management Ltd.	Responsiveness good bad Show result Loading ...	friendliness Friendly Unfriendly Show result Loading ...	Expertise has a clue No idea Show result Loading ...	helpfulness Helpful Not helpful Show result Loading ...	Waiting times Short waiting time Long wait Show result Loading ...	KD language German No German Show result Loading ...

Overall impression of Viks Casino

Best
good
Mediocre
bad

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To the poll in the forum

online casinos

Redbet Casino

Evoke Gaming Group

is owned by Mr Green Ltd.

Responsiveness

good
bad

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friendliness

Friendly
Unfriendly

Loading ...

Expertise

has a clue
No idea

Loading ...

helpfulness

Helpful
Not helpful

Loading ...

Waiting times

Short waiting time
Long wait

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KD language

German
No German

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Overall impression of Evoke Gaming

Best
good
Mediocre
bad

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To the poll in the forum

online casinos	Mr Green Casino, Redbet, Garbo, Winning Room, Bertil, Mamamia Bingo
Mr Green Ltd.	Responsiveness good bad Show result Loading ...	friendliness Friendly Unfriendly Show result Loading ...	Expertise has a clue No idea Show result Loading ...	helpfulness Helpful Not helpful Show result Loading ...	Waiting times Short waiting time Long wait Show result Loading ...	KD language German No German Show result Loading ...

Overall impression Mr Green

Best
good
Mediocre
bad

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To the poll in the forum

online casinos	betfair.com
Betfair Casino Limited	Responsiveness good bad Show result Loading ...	friendliness Friendly Unfriendly Show result Loading ...	Expertise has a clue No idea Show result Loading ...	helpfulness Helpful Not helpful Show result Loading ...	Waiting times Short waiting time Long wait Show result Loading ...	KD language German No German Show result Loading ...

Overall impression betfair.com

Best
good
Mediocre
bad

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To the poll in the forum

online casinos

888 Casino, Sports, Poker, 777 Casino, Casino On Net

Cassava Enterprises

888 Holdings PLC

Responsiveness

good
bad

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friendliness

Friendly
Unfriendly

Loading ...

Expertise

has a clue
No idea

Loading ...

helpfulness

Helpful
Not helpful

Loading ...

Waiting times

Short waiting time
Long wait

Loading ...

KD language

German
No German

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Overall impression of Cassave Enterprises

Best
good
Mediocre
bad

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To the poll in the forum

online casinos	Stake7 Casino, Codeta
Every Matrix Ltd.	Responsiveness good bad Show result Loading ...	friendliness Friendly Unfriendly Show result Loading ...	Expertise has a clue No idea Show result Loading ...	helpfulness Helpful Not helpful Show result Loading ...	Waiting times Short waiting time Long wait Show result Loading ...	KD language German No German Show result Loading ...

Overall impression of Every Matrix

Best
good
Mediocre
bad

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To the poll in the forum

online casinos	Futuriti Casino
Cyberdata NV	Responsiveness good bad Show result Loading ...	friendliness Friendly Unfriendly Show result Loading ...	Expertise has a clue No idea Show result Loading ...	helpfulness Helpful Not helpful Show result Loading ...	helpfulness Helpful Not helpful Show result Loading ...	KD language German No German Show result Loading ...

Overall impression of Futuriti Casino

Best
good
Mediocre
bad

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To the poll in the forum

online casinos	InterCasino, Vera&John
Dumacra Gaming Ltd.	Responsiveness good bad Show result Loading ...	friendliness Friendly Unfriendly Show result Loading ...	Expertise has a clue No idea Show result Loading ...	helpfulness Helpful Not helpful Show result Loading ...	Waiting times Short waiting time Long wait Show result Loading ...	KD language German No German Show result Loading ...

Overall Impression Dumacra Gaming

Best
good
Mediocre
bad

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To the poll in the forum

online casinos	Casino Mate, House of Jack Casino
House of Jack	Responsiveness good bad Show result Loading ...	friendliness Friendly Unfriendly Show result Loading ...	Expertise has a clue No idea Show result Loading ...	helpfulness Helpful Not helpful Show result Loading ...	Waiting times Short waiting time Long wait Show result Loading ...	KD language German No German Show result Loading ...

Overall impression House of Jack

Best
good
Mediocre
bad

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To the poll in the forum

online casinos	Casino777, Betfirst, NetBet Casino
Net Bet Enterprises Ltd.	Responsiveness good bad Show result Loading ...	friendliness Friendly Unfriendly Show result Loading ...	Expertise has a clue No idea Show result Loading ...	helpfulness Helpful Not helpful Show result Loading ...	Waiting times Short waiting time Long wait Show result Loading ...	KD language German No German Show result Loading ...

Overall impression of NetBet Enterprises

Best
good
Mediocre
bad

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To the poll in the forum

Back to the polls forum

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